Business Processes Audit: Assessing End-user Feedback on Select Public Service Delivery Institutions : Final Report |
Contents
Key Target Group | 5 |
Immigration Department | 22 |
Summary of Major Findings Conclusion and Recommendations | 33 |
Common terms and phrases
administrative barriers approval assessment ASYCUDA automated average border operations business for VAT business investment climate Business Processes Audit business processes mapped centralised certificate Company Registration Office corrupt practices customer service centre Customs Services Division days to register Deeds and Registry Department of Domestic districts Domestic Taxes Employment Permits entries formalisation generalised costs Immigration Department important improvements information flow institutions Internet connectivity key informant interviews Lusaka Maximum number MDAs Millennium Challenge Corporation Minimum Ministry of Lands Ndola noted number of days online forms overall PACRO partnership Patent and Company physical inspection Phytosanitary Services police clearance PQPS private sector procedures and processes project implementation property registration public service delivery quality of service Quarantine and Phytosanitary reduce the number reforms registering a business Registry Department risk perception self-employment permits service lead stages streamlining target transparent USAID Value Added Tax VAT refunds VAT registration ZABS Zambia Bureau Zambia Revenue Authority ZTP activities ZTP support